Upgrade credit risk control system, prevent financial fraud, and improve customer satisfaction
FinVoice Financial Remote Voiceprint Identification System
VoiceAI provides one-stop voiceprint recognition system for financial institutions such as banks, securities institution, insurance companies, P2P, and so on. The system enables 1:1 customer identity confirmation, 1:N customer identity recognition and anti-spoofing liveness detection in the scenarios of customers’ using telephone hotline, mobile apps, automated teller machine, etc.Identity frauds & credit blacklisters will be recognized with early warnings. Customer’s identity can be automatically recognizing in call-ins and call-outs to improve customer service satisfaction. Customer’s identity will be easily confirmed during remote operations like account opening, card activating, registration, login, transfer, payment, transaction and so on., to reduce the risk of account theft by
Application Scenes
Credit risk control and anti-fraud
Improve risk control level and eliminate credit fraud
Automaticlly compare the voiceprint of operator with blacklist database
Early warning of situations like fake ID cards using, fake mobile phone numbers using and identity theft
Customer service hotline
Optimize customer experience and improve customer service satisfaction
Instead of security verification process, automatic voiceprint recognition can confirm customer's identity in minimum 2 seconds.
Automatically identificate the content of conversations and data analyze customer service's performance.
Customer self-service financial business
Convenient identity verification and low risk of account theft
Instead of using traditional manual verification and handwritten consent, customers can self-help with remote operations like registration, account openning and card activating by simply verifing their identities through voiceprints
Identity confirmation when customers use mobile APP , online banking, and smart teller machine for important operations such as login, transfer, payment, etc.